We pride ourselves on providing our customers with the highest level of customer service. Here's what they have to say.
[...] The DMV never titled the bike. I moved out of State and I called multiple times talking to a few different people and couldn't get anyone to spend the time to figure out how I can get a title to register it in Utah. Thought I had it figured out on my own and went to the DMV, and in short left upset and frustrated, so in my anger I called Velocity, Brittany Flynn answered and I was pretty rude at first. She was so professional and kind that I ended up apologizing for being rude. She quickly worked my issue remaining in contact with me. Years of trying and she had the answer in one day. Thanks so much, Brittany, you deserve more money as an asset to the Velocity team.
First time jet ski buyer and I was treated like I’ve been a customer for years. It started with salesman Paul, then sales mgr Chris Lynds, and ended w Greg who helped to hook up to my hitch and give me a very thorough tutorial.
Not many times I can say I was impressed with first dealership when purchasing, but Velocity Powersports exceeded that expectation.
Any hesitation in buying was quickly set at ease by making me fully understand.
Future customer and first to recommend!
Mad props to Velocity Powersports, specifically Kyle and Jessica, for being such genuine ambassadors to the sport, as well as incredibly transparent, honest salespeople! It's been years since I've ridden and I'm just now getting back into it. Unaware of how the various shops and dealerships in the Tri-County area do business, I reached out to VP and was immediately struck by how helpful Kyle was (no pressure and no upsell tactics).
I'm in the market for a particular bike and, while I wait on it to arrive, I called and spoke with Kyle for a second time to let him know that I plan to take the MSF course and need gear. I got good vibes from him, so I was going to reciprocate and not do the usual, "roll the gear into the deal" negotiation tactic. Besides, all I need right now are a helmet and gloves and, when I arrived, he introduced me to Jessica who was equally as laissez-faire in terms of decision making. She showed me all the options; yet when I told her I was interested in a sub-$200 helmet, she was just as passionate at showing me those models as she was about showing me the $500+ helmets.
Based on Jessica's and Kyle's dealings, I know I'll be loyal to VP so long as they keep these two stellar employees around. Don't waste your time with getting hustled at lesser shops where the salespeople couldn't even cut it on a used car lot; instead, deal with those who are passionate about their sport(s), know what they're talking about, and won't try and milk you for every little dollar.
Excellent experience! Paul (sales) and Greg (finance) helped me purchase my new 2015 V-Strom 1000 Adventure from the beginning to the end all the way from Tennessee! Sent me pictures upon request, very prompt, very informative, and always willing to help with any questions I had. Upon my arrival, a 6.5 hour trip, the process took a matter of minutes and I was on the road. Highly recommend asking for Paul as your salesman. Thank you very much again, I'm in love with it!!