We pride ourselves on providing our customers with the highest level of customer service. Here's what they have to say.
As much as we love our new Honda ATV we appreciate even more how well our salesperson Paul and the rest of the service and support staff have taken care of us. They consistently go above and beyond and we could not be happier. Thank you Paul and team!!
Wendell A
Came to JR for some help, brought a part I didn’t have the tools or capability to do and a wheel. Thought I’d leave it there all day and before I could pay he had the part done and the tire on the way out. Awesome service!
Dawson Chance
[...] The DMV never titled the bike. I moved out of State and I called multiple times talking to a few different people and couldn't get anyone to spend the time to figure out how I can get a title to register it in Utah. Thought I had it figured out on my own and went to the DMV, and in short left upset and frustrated, so in my anger I called Velocity, Brittany Flynn answered and I was pretty rude at first. She was so professional and kind that I ended up apologizing for being rude. She quickly worked my issue remaining in contact with me. Years of trying and she had the answer in one day. Thanks so much, Brittany, you deserve more money as an asset to the Velocity team.
Logan
What an amazing collection of motorcycles, quads, side-by-sides, trikes and watercraft on sale plus all the kit you might need, loved it!
Koos Zietsman
Great customer service and all the options to choose from, been shopping here for couple of years.
Michael Walters
First time jet ski buyer and I was treated like I’ve been a customer for years. It started with salesman Paul, then sales mgr Chris Lynds, and ended w Greg who helped to hook up to my hitch and give me a very thorough tutorial.
Not many times I can say I was impressed with first dealership when purchasing, but Velocity Powersports exceeded that expectation.
Any hesitation in buying was quickly set at ease by making me fully understand.
Future customer and first to recommend!
Tim Miller
This was an awesome experience. Fast, efficient, and customer-oriented. Puts shame on car dealerships. Thanks for the relationship.
SJ LaRue
Amazing selection of new and used machines and an amazing service department. I wouldn't take my bike anywhere else!
Matt Crosby
Mad props to Velocity Powersports, specifically Kyle and Jessica, for being such genuine ambassadors to the sport, as well as incredibly transparent, honest salespeople! It's been years since I've ridden and I'm just now getting back into it. Unaware of how the various shops and dealerships in the Tri-County area do business, I reached out to VP and was immediately struck by how helpful Kyle was (no pressure and no upsell tactics).
I'm in the market for a particular bike and, while I wait on it to arrive, I called and spoke with Kyle for a second time to let him know that I plan to take the MSF course and need gear. I got good vibes from him, so I was going to reciprocate and not do the usual, "roll the gear into the deal" negotiation tactic. Besides, all I need right now are a helmet and gloves and, when I arrived, he introduced me to Jessica who was equally as laissez-faire in terms of decision making. She showed me all the options; yet when I told her I was interested in a sub-$200 helmet, she was just as passionate at showing me those models as she was about showing me the $500+ helmets.
Based on Jessica's and Kyle's dealings, I know I'll be loyal to VP so long as they keep these two stellar employees around. Don't waste your time with getting hustled at lesser shops where the salespeople couldn't even cut it on a used car lot; instead, deal with those who are passionate about their sport(s), know what they're talking about, and won't try and milk you for every little dollar.
Peter Kaufman
I've bought multiple bikes from Velocity and wouldn't feel comfortable going anywhere else. Great customer service and friendly, knowledgeable staff! 5 stars.
Brad Young
We got our first bike here and had an excellent experience! Jose helped us through the selection of the bike and the was very patient and caring! He made our experience very fun! Thank you Jose!
Bethzy Guzman
Excellent experience! Paul (sales) and Greg (finance) helped me purchase my new 2015 V-Strom 1000 Adventure from the beginning to the end all the way from Tennessee! Sent me pictures upon request, very prompt, very informative, and always willing to help with any questions I had. Upon my arrival, a 6.5 hour trip, the process took a matter of minutes and I was on the road. Highly recommend asking for Paul as your salesman. Thank you very much again, I'm in love with it!!